Payment, Delivery and terms of sale
I accept payments via pay pal, bacs payments via bank account, cash if collecting in person and cheques which will need to clear before I can post your purchase.
All UK delivery is free of charge and will be sent by a signed for and tracked delivery service via royal mail with insurance to cover the purchase price. I usually post within 2 days of cleared payment and will advise you of the tracking reference. I will contact you immediately if for any reason I need a little longer to despatch your item.
For International orders please copy and paste the eBay link which will take you directly to my eBay listing. You will get an instant shipping quote if you purchase on eBay and also have the excellent service of the tracked Global Shipping programme.
Please be aware that you may have to pay a customs import charge to receive your bear, this is out of my control and you will need to contact your own postal services to find out the latest charges that may apply.
I offer a money back guarantee If you aren't completely delighted with your purchase.....you are welcome to make a return to me within 14 days of receipt and I do ask that you pay for the return delivery by a signed for and tracked service and in perfect condition with suitable wrapping for protection. (ideally original packaging if possible) Please advise me if you wish to return your purchase before posting so that I can arrange to be in to sign for it. Upon receipt of your purchase I will give you a full refund of the purchase price.
For eBay returns please follow the procedure on there. I offer the same money back guarantee if you aren't delighted with your purchase.
Please note that all the bears that are for sale are collectors items and not toys, they are suitable for adult collectors only and are not to be given to babies and children due to safety considerations.
Copyright Notice: All artwork created by Carol Steptowe is protected by copyright, and the intellectual property rights remain with the artist, Carol Steptowe, even after the sale of the artwork. This includes both original pieces and any reproductions. The purchase of artwork does not grant the buyer the right to reproduce, distribute, or otherwise use the artwork for commercial purposes without prior written consent from the artist.
Thank you for respecting the rights of the artist and supporting original creativity.
You are welcome to contact me if you have any queries via my contacts form.
For International orders please copy and paste the eBay link which will take you directly to my eBay listing. You will get an instant shipping quote if you purchase on eBay and also have the excellent service of the tracked Global Shipping programme.
Please be aware that you may have to pay a customs import charge to receive your bear, this is out of my control and you will need to contact your own postal services to find out the latest charges that may apply.
I offer a money back guarantee If you aren't completely delighted with your purchase.....you are welcome to make a return to me within 14 days of receipt and I do ask that you pay for the return delivery by a signed for and tracked service and in perfect condition with suitable wrapping for protection. (ideally original packaging if possible) Please advise me if you wish to return your purchase before posting so that I can arrange to be in to sign for it. Upon receipt of your purchase I will give you a full refund of the purchase price.
For eBay returns please follow the procedure on there. I offer the same money back guarantee if you aren't delighted with your purchase.
Please note that all the bears that are for sale are collectors items and not toys, they are suitable for adult collectors only and are not to be given to babies and children due to safety considerations.
Copyright Notice: All artwork created by Carol Steptowe is protected by copyright, and the intellectual property rights remain with the artist, Carol Steptowe, even after the sale of the artwork. This includes both original pieces and any reproductions. The purchase of artwork does not grant the buyer the right to reproduce, distribute, or otherwise use the artwork for commercial purposes without prior written consent from the artist.
Thank you for respecting the rights of the artist and supporting original creativity.
You are welcome to contact me if you have any queries via my contacts form.